Terms & Conditions

Terms of Use

By registering for a class/course, you are agreeing to the policies below:

Refund Policy

If an enrolled student no longer wishes to participate in their enrolled course(s), any cancellation and refund requests must be submitted via email to ETi Manager Caron Lieber (clieber@sdccd.edu) and include the name of the instructor, if applicable. The refund request must specify which course(s) the student would like to unenroll from. Please note, a full refund will be received if the request is submitted at least 7 business days before the course start date, and 50% refund if a refund request is submitted on the course start date. 

Refund requests will not be accepted and are nonrefundable after the second day of the course.

Payment Policy

Payment must be received at time of registration.

Cancellation Policy

Cancellation requests must be received in writing at least 3 business days before the training. In those circumstances, registration fees will be refunded, minus a 5% processing fee. Cancellation requests received less than 3 business days before training cannot be refunded. The request must be sent in writing via email to ETi Manager Caron Lieber (clieber@sdccd.edu).

Transfer Policy

On an individually approved basis, registrants who must cancel enrollment due to extenuating circumstances may make one transfer of their registration to a future training session, provided the same course is already scheduled within one year of the prior class date. Any subsequent rescheduling of a class registration after the first occurrence must be requested in writing and may be granted by the AGC Education Department only after evaluation. Requests must be received in writing no later than 3 business days prior to class and delivered to ETi Manager Caron Lieber (clieber@sdccd.edu). All transfers must be used towards the same class topic and same individual. A denial of transfer will result in refund of payments.

Substitution Policy

Registered attendees who must cancel their participation may request a substitute to attend in their place at any time. The request must be sent in writing by the original registrant to ETi Manager Caron Lieber (clieber@sdccd.edu) before the class/course begins.

No Show Policy

If registrant(s) elect not to attend, individuals / company will owe the entire course fee and or not be refunded or credited to a future training class.

Other Conditions

If there are not at least eight (8) registrant(s) to attend the course, ETi reserves the right to cancel or postpone the course to a future date. In this the event of cancellation due to failure to reach the minimum number of participants, course fees already paid may be refunded or credited to a future training class.