ETi - Employee Training Institute

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Veterinary Office Manager


Become a Veterinary Office Manager

For pets and their caretakers, the veterinarian's office staff often does heroic work during a visit. They are responsible for managing stressed animals, assisting with procedures and ensuring the smooth flow of the medical and business aspects of the visit. In this 100% online course, you will prepare to serve as a veterinarian's assistant and office manager, including skills in handling animals and in handling matters of business in the vet's office.

Job Outlook for Veterinary Office Managers

According to the US Bureau of Labor Statistics (BLS), demand for veterinary professionals is expected to grow by 16% between now and 2029. That is triple the expected overall growth rate for all jobs. reports that Veterinary Practice Managers earn $49,859 per year, on average. Many also earn performance bonuses and commissions that can add up to $8,800 to their base pay. also notes that over 4 out of 5 Veterinary Office Managers report that they are "highly satisfied" with their jobs.

"My facilitator was extremely helpful. I learned a lot and it was a whole lot more fun than I expected it to be,"

-A.K., Cal State San Marcos

Course Objectives

Prerequisites and Requirements

A High School Diploma or equivalent is recommended but not essential. You do not need any prior experience or training in this field. This course is designed to prepare you to become a veterinary assistant and learn the entry-level position concepts and skills to manage a veterinary practice as a full-charge bookkeeper.

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Enroll now!



  • Welcome to the Veterinary Hospital
  • Getting Ready for Your First Visit
  • Physiology and Anatomy 1: Directional Signs and the Skeletal System
  • Physiology and Anatomy 2: The Nervous System, Endocrine System, and Muscles and Joints
  • Physiology and Anatomy 3: The Circulatory and Respiratory Systems
  • Physiology and Anatomy 4: The Digestive System, Urogenital System, Liver, and Spleen
  • Front Office Duties: Records, Confidentiality, and Client Relations
  • More Front Office Tips, and Determining Age and Gender of Kittens and Puppies
  • Canine Restraint
  • Feline and Exotic Restraint
  • The Physical Examination: Procedures, Restraint, and Vital Signs
  • Everyday Procedures for the Veterinary Assistant
  • Workplace Hazards and Infection Control
  • The Reproductive Cycle and Sterilization Procedures
  • Vaccinology
  • Nutrition Basics and Prescription Foods
  • Prescriptions: Preparing and Calculating Doses
  • Prescriptions: Types of Medications and What They Do
  • Giving Medications
  • The Euthanasia Process
  • Taking Blood Samples
  • Interpreting Blood Tests and Handling Blood
  • Urine Collection, Handling, and Interpretation
  • Tests: Serology, Scrapings, Smears, Flotations, and Necropsies
  • Radiographs and Personal Safety
  • Radiographic Positioning


  • Pain Recognition and Emergency Care
  • Dentistry: Charting, Tooth Disease, and Dental Care
  • External Parasites: Fleas, Ticks, Mites, and More
  • Parasites of the Gastrointestinal Tract and Heart
  • Poisonings in Pets
  • Surgery 1: Preparing the Patient
  • Surgery 2: Your Role During and After
  • Understanding Animal Behavior
  • The Job Search and Future Opportunities
  • Payroll, Partnerships, and Corporations
  • QuickBooks – Introductory Concepts
  • QuickBooks – Intermediate Concepts


  • QuickBooks Basics
  • Bookkeeping Building Blocks
  • Preparing the Company File
  • Cash and Fixed Asset Transactions
  • Understanding Accounts Payable
  • Reviewing Accounts Receivable
  • Managing Inventory Transactions
  • Closing the Books and Reporting in QuickBooks

  • Introduction to Microsoft Excel
  • Intermediate Microsoft Excel 2016
  • Advanced Microsoft Excel 2016
  • Microsoft Excel Final Exam

  • Introduction to Microsoft Word
  • Intermediate Microsoft Word 2016
  • Advanced Microsoft Word 2016
  • Microsoft Word Final Exam


Jeff Grognet

Jeff Grognet has been a companion animal veterinarian for 25 years. He was a pioneer in the field of veterinary assistant teaching, developing his first course more than 18 years ago. Due to the success of his veterinary receptionist/assistant courses, he expanded his teaching into other high-demand areas including pet first aid and alternative medical therapies for companion animals. He practices at a veterinary hospital and contributes regularly to several magazines.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and UC San Diego and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Veterinary Office Manager FAQs

Veterinary Office Managers are responsible for the smooth flow of business through a veterinarian's office, including financial reporting, patient records management and client communication.

In their role as veterinary assistants, Veterinary Office Managers work directly with animals. They often prepare them for procedures, take and record vital signs, trim their nails and bathe them. They frequently assist during surgeries and with post-surgical care. They may also consult with pet caretakers about nutrition, vaccinations and medications.


Registration and Enrollment
This course is 100% online. Start anytime.