ETi - Employee Training Institute

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Dental Office Manager


Become a Dental Office Manager

Dental Office Managers ensure the smooth flow of patient care and business administration in a dentist's office or dental clinic. They communicate with patients, manage finances and human resources and oversee patient records and coding. This 100% online course will prepare you to serve as a Dental Office Manager, including office procedures along with dental terminology and anatomy.

Job Outlook for Dental Office Managers

According to the US Bureau of Labor Statistics (BLS), job demand for Administrative Services Managers is expected to grow by 6% between now and 2029. This is faster than overall growth for all jobs, as the BLS forecasts that the records and information management fields will especially grow during that time period.

According to, Dental Office Managers earn $22.91 per hour or around $46,000 per year, on average. Early-career Dental Office Managers earn around $17.00 per hour. With experience, many earn close to $30.00 per hour, plus bonuses.

“I loved the flexibility; being able to login day or night, whenever it was convenient for me. My facilitator, Cindy Lamkin, was very helpful and always responded quickly. The support I received was outstanding.”

S.S., Lord Fairfax Community College

Course Objectives

Prerequisites and Requirements

You should be proficient in keyboarding, have a basic understanding of a word-processing computer program (Microsoft Word is recommended), and have a command of English grammar and punctuation. You should be comfortable in a Windows environment, and have the ability to launch and close activities and navigate to information stored on the computer. They should also have an ability to manage files and folders. No dental office work experience is required.

dental office staff

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  • The Dental Profession
  • Interpersonal and Communication Skills
  • Dental Healthcare Team Communication
  • Patient Relations
  • Records Management
  • Patient Clinical Records
  • Information Management
  • Scheduling and Recall Systems


  • Payroll, Partnerships, and Corporations
  • The Journal and The Ledger
  • Special Journals and the Worksheet
  • Financial Statements and Closing the Books
  • Merchandising Accounts
  • Depreciation and Checking Accounts
  • Petty Cash and Interest
  • Payroll, Partnerships, and Corporations
  • QuickBooks – Introductory Concepts
  • QuickBooks – Intermediate Concepts

  • Dental Patient Scheduling
  • Dental Insurance Processing
  • Financial Management
  • Financial Arrangements and Collection Procedures
  • Office Equipment and Inventory
  • Computers in the Dental Office
  • Employment Strategies

  • Microsoft Word 2016
  • Intermediate Microsoft Word 2016
  • Advanced Microsoft Word 2016
  • Microsoft Excel
  • Introduction to Microsoft Excel
  • Intermediate Microsoft Excel 2016
  • Advanced Microsoft Excel 2016
  • Using Pivot Tables
  • Auditing Worksheets
  • Data Tools


Cindy Lamkin

Cindy Lamkin has been employed in the dental field for over 20 years. She graduated from the University of South Dakota with a degree in dental hygiene and holds Registered Dental Assistant and Registered Dental Hygienist credentials. In addition to practicing clinical hygiene, she has also worked in dental office administration and treatment coordination. Her career includes general dentistry, as well as specialty practices of periodontics, endodontics, pedodontics, and orthodontics.

Wade Lindenberger

Wade Lindenberger is a CPA with over 20 years of financial accounting and management experience in public accounting and private industry. He is currently Director of Finance and Administration for New Children's Museum. Before his current position, he worked as the National Finance and Accounting Service Line Leader for Premier Alliance Group, a national professional services firm. Wade was also Director of the Finance and Accounting service line for the San Diego office of a global, publicly held professional services firm. Before becoming a consultant, Wade was Divisional Controller for one of the leading health and fitness club chains in the world. He has also been Internal Audit Manager and Divisional Controller for a division of a Fortune 500 global energy project management company. He began his career with Coopers & Lybrand, predecessor to PricewaterhouseCoopers, one of the "Big Four" CPA firms. He has previously served as an instructor for courses at Coopers & Lybrand and UC San Diego and is currently an adjunct professor at the University of San Diego School of Business. He is a member of the American Institute of Certified Bookkeepers' Advisory Board.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

Dental Office Manager FAQs

Dental Office Managers are responsible for the smooth flow of patients, documentation and finances in a dentist's office. They oversee staffing, handle budgets and financial reports, and organize patient records and coding. Many also schedule visits, greet patients and manage human resources.

In addition to standard productivity applications such as word processors and spreadsheets, many dental offices use programs designed specifically for practice management. These specialized packages help Dental Office Managers track and manage workflows for patient visits and electronic records, insurance reimbursements, lab testing and dental imaging. This course includes instruction on the popular DENTRIX software suite.


Registration and Enrollment
This course is 100% online. Start anytime.